At LovePay, we strive to provide seamless and secure bill payment services. However, we understand that issues may arise, and you may require a refund. This Refund Policy outlines the conditions under which refunds may be granted.
Eligibility for Refunds
Refunds may be considered in the following cases:
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Duplicate Transactions: If you are charged multiple times for the same transaction.
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Failed Transactions: If your payment was debited but the service was not delivered.
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Unauthorized Transactions: If an unauthorized payment was made from your account.
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Service Errors: If a bill payment was made incorrectly due to an error on LovePay’s part.
Non-Refundable Transactions
Certain transactions are not eligible for refunds, including:
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Payments made successfully to service providers.
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Transactions completed using promotional credits or discounts.
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User errors, such as incorrect bill details provided at the time of payment.
Refund Request Process
To request a refund, follow these steps:
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Submit a Request: Contact our support team at support@lovepay.ng or via our Live chat on the Lovepay website.
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Provide Transaction Details: Include the transaction ID, date, and reason for the refund request.
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Verification: Our team will review your request and verify the transaction details.
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Approval & Processing: If approved, refunds will be processed within two business days and credited to your original payment method.
Timeframe for Refund Requests
Refund requests must be submitted within seven days from the date of the transaction. Requests made after this period may not be eligible for review.
Processing Time for Refunds
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Approved refunds will be processed within two business days.
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Refunds may take additional time to reflect in your account depending on your bank or payment provider.
Dispute Resolution
If you are unsatisfied with the outcome of your refund request, you may escalate the issue by contacting our support team at support@lovepay.ng
Changes to This Refund Policy
LovePay reserves the right to update this Refund Policy at any time. Any changes will be communicated through our platform.
Contact Us
For refund-related inquiries, please contact us:
support@lovepay.ng
Thank you for using LovePay!
